From the time of the order being placed to the delivery one week later we are most impressed with the service. upon receiving the podium and seeing it for the first time we were just in awe how beautiful it is. We are presenting it to our Seinor Pastor for Pastor appreciation month. Thanks for the amazing service.
We really like the podium. Customer service was not the greatest. We ordered this podium with a $95 extra shelf. Shelf was not included. I called customer service and was told the shelf was $95 extra (shelf was paid for and noted on receipt). I was told to take a picture and send it in and was told we could get a $95 refund or they could send us a used shelf. Received an email confirming this. I replied that we did not want to spend $95 on a "used" shelf and to refund our account. They did with a note that said, the shelf was new. not use. Again, we love the podium, just questions about customer service.