Warranty

Every product we sell is covered against defects in materials and workmanship. The length of coverage is shown on each product page, right under the price. This page explains what that covers, what it doesn't, and how to make a claim.

What's covered

Defects in materials and workmanship for the period shown on the product page, counted from the date of purchase. Coverage applies to the original purchaser and isn't transferable. Where a product page says an item is guaranteed free of defects, report any defect within 30 days of delivery and we'll repair or replace it at no charge.

Electrical, sound, lift and display components built into a lectern or podium are covered for one year from the date of purchase unless the product page states a longer term for that component.

What isn't covered

  • Normal wear: nicks, dents, scratches, fading and finish wear from everyday use.
  • Damage from misuse, abuse, neglect, accidents or improper assembly, handling or cleaning.
  • Exposure to water, standing moisture, direct heat or extreme humidity.
  • Alterations made after delivery, including finishes, coatings or hardware applied by the customer, and any unauthorized repair.
  • Consumables: bulbs, batteries and fuses.
  • Breakage of glass, acrylic or display screens after delivery.
  • Natural variation in wood grain and color, and small inclusions in cast acrylic or glass. These are characteristics of the material, not defects.
  • Damage in transit. Freight damage is claimed with the carrier, so please note any damage on the delivery receipt and contact us within 24 hours of delivery. Details are on our Shipping & Delivery page.

How to make a claim

Email sales@podiumsdirect.com or call 1-800-421-9678 with your order number, a short description of the problem and a few photos. We handle the whole claim for you. If the item needs to come back for inspection or repair, we'll send packing and shipping instructions first, so please don't ship anything until you hear from us.

We'll repair or replace the item, at our option. If neither is possible, we'll refund the purchase price. Replacement parts and repairs are covered for the remainder of the original period.

Returns are separate

This coverage is for defects. Change-of-mind returns are handled under our Return Policy, and made-to-order items can't be returned once production has started.

The fine print

These are limited warranties provided by the maker of each product and administered by Podiums Direct LLC, so you only ever deal with us. Any implied warranty, including merchantability and fitness for a particular purpose, is limited to the coverage period shown on the product page. We aren't liable for incidental or consequential damages, including loss of use. Some states don't allow those limitations, so they may not apply to you. Coverage is governed by the laws of the State of Colorado.

Questions? Call 1-800-421-9678 (Monday to Friday, 8:00 a.m. to 3:00 p.m. MT) or email sales@podiumsdirect.com.