Written requests for a Return Authorization (RA) must be made within 30 days of receipt.
Returns are subject to a minimum restocking fee of 25% for Lecterns and 15% for Public Address Systems & Accessories. All Returns require an authorization number. To return a product, please call Customer Service at 1-800-421-9678 for our RA procedure.
Please confirm arrival of item, taking care to inspect the packaging and contents upon arrival, documenting any damage on the proof of delivery before accepting the shipment, and notifying us within 24 hours of arrival if any issues are uncovered.
Please note that an RA# does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton, not on the product package. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
All Custom Made To Order Items Can Not Be Cancelled or Returned.