Podiums Direct FAQ

To sign in to your customer account, click Sign In and enter your e-mail address and password. If you do not have an account, please register from the menu bar.

If you forgot your password, go to Sign In and click the “Forgot your password?” link. Enter your e-mail address and follow the reset instructions sent to the e-mail address on file.

To become a registered member, click Register on the menu bar and enter your profile and account information. There is no cost to register. For security, your password must be 7–32 characters, include at least one letter and one number, and is case sensitive.

On the product page, enter the quantity you want to purchase and click Add to Cart.

To remove a single item from your shopping cart, click the x next to the item you want to remove.

To remove all items currently in your shopping cart, click the Clear Cart button.

Yes. During checkout, use the Special Instructions text box on the payment page to add comments or delivery notes for your order. These notes are sent along with your order details.

Yes. First sign in, then go to My Account and select the profile you want to update. Make your changes and click Save.

Yes. Sign in to your account, go to My Account, and choose Change E-mail Address and Password. You can update your e-mail address, first and last name, and password, then click Save. Passwords must be 7–32 characters, include at least one letter and one number, and are case sensitive.

Yes. After you sign in, select View Order History from the My Account menu and choose the order number you want to review.

Yes. Let email us at sales@podiumsdirect.com to tell us the product and options you want, then we can send you a quote.

Yes. For custom made-to-order products, we can send stain samples. Please provide the contact person, address, city, state, and ZIP code. Most stain samples arrive within 2–5 days.

Delivery times depend on the product and destination. Some products can arrive in about 3–14 days. Custom made-to-order items are typically 14 weeks from receipt of order. Lead times are subject to change without notice due to production schedules.

Please inspect the packaging and contents upon arrival. Note any damage on the proof of delivery before accepting the shipment, and notify us within 24 hours if any issues are found.

Yes. For FedEx or UPS shipments, we send the tracking number and carrier link. For freight shipments, we e-mail the carrier name, phone number, tracking or PRO number, and freight receiving instructions.

Podiums Direct LLC ships within the lower 48 United States and does not currently ship to international locations.

We accept all major debit cards, major credit cards, and e-check payments with routing and account number.

Yes. Your transactions are protected with SSL encryption using industry-standard secure socket layer technology to help keep payment and personal information secure.

No. We do not charge credit card fees.

Providing a tax exemption certificate can be beneficial because it serves as proof that you can legally buy an item tax free, but it is not always required. You can read more here.

Yes. Please visit our blog post on care and maintenance of podiums, pulpits, lecterns, and communion tables.

No. We do not have a showroom at this time.

Our phone hours are Monday through Friday, 8:00 a.m. to 3:00 p.m. MT. If we are unavailable, please leave a message and we will return your call as soon as possible.

You can also email us at sales@podiumsdirect.com

Please visit our Contact Us page for ways to reach our team. You can also submit the contact request form and we will follow up with you.

Yes. We offer an online product catalog. You can print individual pages or the full catalog from the catalog toolbar.

Some podiums can include logos. If logo customization is available, it will be listed in the product description.

A vector file is best—formats ending in .ai, .eps, .svg, or a vector .pdf. Vector files are built from mathematical paths instead of pixels, so they stay perfectly crisp at any size and reproduce cleanly on your logo plaque. If you have one of these, you’re all set—just upload it with your order.

Most companies already have one, even if you’ve never had to look for it. Check your brand or logo folder for files ending in .ai, .eps, or .svg, ask whoever designed your logo, or reach out to your marketing or print contact—they’ll usually have the original on hand. It’s worth a quick look before ordering, since the original file always gives the sharpest result.

No problem—that’s common, and we can work with it. A JPG or PNG (the kind of image file you’d find on a website or in an email) can’t be enlarged or engraved cleanly the way a vector file can, so we’ll convert it for you. Just upload what you have and add our logo vectorization service at checkout, and we’ll handle the rest.

Your logo is mounted on the front of your podium in a few different ways, depending on the model. Some use MagMount™—hidden magnets that hold a logo or seal plaque with no pins, screws, or visible hardware. Because it’s magnetic, you can swap it out anytime: by speaker, by event, or as your branding evolves.

Others use etching in glass, others use vinyl prints affixed with pins or hardware. Check the details of the particular product for more information.

Some logos need more than a simple conversion—a low-resolution image or an intricate, detailed design may need to be carefully rebuilt as production-ready vector art. This takes skill and many hours of work. If you want us to handle it for you, this may incur extra cost, depending on the complexity of the project.