FAQ
How do I sign in to this site?
To sign in to your customer account, click Sign In and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
How do I sign out of this site?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the home page. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.
What if I forgot my password?
If you have forgotten your password, click Sign In to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
How do I become a registered user for this site?
To become a registered member of this site, click Register on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Do you have recommendations for Care & Maintenance of Podiums, Pulpits, Lectern and Communion Tables?
Absolutely, click here to check out our blog concerning care & maintenance.
How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, click the x box next to the item you wish to remove.
How do I remove all of the products in my shopping cart?
To remove all of the items currently in your shopping cart, click the Clear Cart button.
Can I update my account contact information?
To update your contact information you must first Sign In. Click My Account to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.
Can I change my e-mail address and password?
To update your e-mail address and password you must first Sign In. Click My Account to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Can I view my previous orders placed on this site?
To view your order history you must first Sign In. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Payment page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Place Order to continue with the checkout process.
Who can I contact if I have questions?
Please click Contact Us to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
What are your hours of operations?
Monday - Thursday 6:00 am - 4:00 p.m. Friday 6:00 am - 2:00 pm MST (Mountain Standard Time). If we are unavailable please leave a message and we will return your call as soon as possible.
Do you have a showroom?
No.
What payment methods do you accept?
All major debit or credit card or an E-Check with routing and account number.
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Do you charge credit card fees?
No.
Do you provide quotes?
Yes. Just let us know what product and options that you want, and we will e-mail you back the quote.
Can you send stain samples?
On our custom made to order products, we can send samples. Just let us know the contact person, address, city, state and zip code. Most stain samples get delivered within 2 - 5 days.
What are your delivery times?
It depends on the product and delivery location. Some can be delivered on average 3 - 14 days. Custom Made to Order Items are 14 Weeks from receipt of order. Lead times are subject to change without notice due to production schedule.
Receiving Item.
Please confirm arrival of item, taking care to inspect the packaging and contents upon arrival, documenting any damage on the proof of delivery before accepting the shipment, and notifying us within 24 hours of arrival if any issues are uncovered.
Do you have a product catalog?
Yes. We have an On-Line catalog. You can print by clicking on the Catalog Tool Bar and Clicking on the Product Catalog. You can print just the page you need or the whole catalog.
Are logos available on the podiums?
Items that are available to have a logo applied will have the option listed in the product description.
Do you supply tracking information?
Yes. Whether it is ordered On-Line or over the phone. If the product is shipped FedEx or UPS, we will send you the tracking number and the link to their website, so you can track the package. If the product is being delivered by freight truck, we will e-mail you the name and phone number of the carrier, tracking (pro) number and instructions on how to receive the freight.
Where do you ship to?
Podiums Direct Corporation ships within the lower 48 states, but not to other international locations.
How many products do you have?
We currently have over 700 items available for purchase.
Do I Need To Supply My Tax Exemption Certificate To Purchase A Podium?
It is beneficial to you to provide a Tax Exemption Certificate be collected at the time of purchase. The Tax Exemption Certificate is proof that you can legally buy an item tax free, but not required - read more here