PodiumsDirect Frequently Asked Questions ( FAQ )
Podiums Direct FAQ
Find answers about ordering podiums, lecterns, pulpits, communion tables, account access, quotes, shipping, delivery, payment methods, tracking, catalogs, stain samples, tax exemption certificates, and care instructions. This FAQ is designed to help customers quickly find reliable information before and after purchase.
Account, Login & Shopping Cart
How do I sign in to this site?
To sign in to your customer account, click Sign In and enter your e-mail address and password. If you do not have an account, please register from the menu bar.
How do I sign out of this site?
To sign out of your customer account, click Sign Out on the menu bar and you will return to the home page. If Sign Out does not appear on the menu bar, you are not currently signed in.
What if I forgot my password?
If you forgot your password, go to Sign In and click the “Forgot your password?” link. Enter your e-mail address and follow the reset instructions sent to the e-mail address on file.
How do I become a registered user for this site?
To become a registered member, click Register on the menu bar and enter your profile and account information. There is no cost to register. For security, your password must be 7–32 characters, include at least one letter and one number, and is case sensitive.
How do I add an item to my shopping cart?
On the product page, enter the quantity you want to purchase and click Add to Cart.
How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, click the x next to the item you want to remove.
How do I remove all of the products in my shopping cart?
To remove all items currently in your shopping cart, click the Clear Cart button.
Can I provide special instructions with my order?
Yes. During checkout, use the Special Instructions text box on the payment page to add comments or delivery notes for your order. These notes are sent along with your order details.
Can I update my account contact information?
Yes. First sign in, then go to My Account and select the profile you want to update. Make your changes and click Save.
Can I change my e-mail address and password?
Yes. Sign in to your account, go to My Account, and choose Change E-mail Address and Password. You can update your e-mail address, first and last name, and password, then click Save. Passwords must be 7–32 characters, include at least one letter and one number, and are case sensitive.
Can I view my previous orders placed on this site?
Yes. After you sign in, select View Order History from the My Account menu and choose the order number you want to review.
Orders, Quotes, Shipping & Delivery
Do you provide quotes?
Yes. Let us know the product and options you want, and we will e-mail you a quote.
Can you send stain samples?
Yes. For custom made-to-order products, we can send stain samples. Please provide the contact person, address, city, state, and ZIP code. Most stain samples arrive within 2–5 days.
What are your delivery times?
Delivery times depend on the product and destination. Some products can arrive in about 3–14 days. Custom made-to-order items are typically 14 weeks from receipt of order. Lead times are subject to change without notice due to production schedules.
What should I do when receiving my item?
Please inspect the packaging and contents upon arrival. Note any damage on the proof of delivery before accepting the shipment, and notify us within 24 hours if any issues are found.
Do you supply tracking information?
Yes. For FedEx or UPS shipments, we send the tracking number and carrier link. For freight shipments, we e-mail the carrier name, phone number, tracking or PRO number, and freight receiving instructions.
Where do you ship to?
Podiums Direct Corporation ships within the lower 48 United States and does not currently ship to international locations.
What payment methods do you accept?
We accept all major debit cards, major credit cards, and e-check payments with routing and account number.
Is my credit card information secure through this site?
Yes. Your transactions are protected with SSL encryption using industry-standard secure socket layer technology to help keep payment and personal information secure.
Do you charge credit card fees?
No. We do not charge credit card fees.
Do I need to supply my tax exemption certificate to purchase a podium?
Providing a tax exemption certificate can be beneficial because it serves as proof that you can legally buy an item tax free, but it is not always required. You can read more here.
Products, Catalog & Customer Support
Do you have recommendations for care and maintenance of podiums, pulpits, lecterns, and communion tables?
Yes. Please visit our blog post on care and maintenance of podiums, pulpits, lecterns, and communion tables.
Do you have a showroom?
No. We do not have a showroom at this time.
What are your hours of operation?
Our hours are Monday through Thursday, 6:00 a.m. to 4:00 p.m. MST, and Friday, 6:00 a.m. to 2:00 p.m. MST. If we are unavailable, please leave a message and we will return your call as soon as possible.
Who can I contact if I have questions?
Please visit our Contact Us page for ways to reach our team. You can also submit the contact request form and we will follow up with you.
Do you have a product catalog?
Yes. We offer an online product catalog. You can print individual pages or the full catalog from the catalog toolbar.
Are logos available on the podiums?
Some podiums can include logos. If logo customization is available, it will be listed in the product description.
How many products do you have?
We currently offer more than 700 products for purchase.