In the past reviews or recommendations have largely been by word of mouth, but with the birth of social media, posting on-line reviews of a product and/or company is easy and popular and crucial to any business.
To recap what a customer review is; it is an evaluation made by a customer who has purchased or has had an experience with your product or service. It is a form of customer feedback on electronic commerce or on-line shopping sites.
Are customer reviews important? In today’s competitive marketplace, they are especially important. In fact, 90% of consumers read on-line reviews before visiting a business and 88% of consumers trust on-line reviews.
Customers who leave reviews feel like they have a certain loyalty and relationship with a company, which allows them to have a voice to provide meaningful analysis.
When a visitor does leave feedback on a business or product, it often motivates others to do the same, which in turns increases company awareness and increases sales.
If you have purchase one of our items or have experienced our customer service, we would love to hear what you have to say and tell us how we are doing.
Thanks again for stopping by to read our blog.